ABS-CBN blames GMA’s own signal loss
ABS-CBN Corp. said Tuesday the disruption during the airing of Eat Bulaga’s “Kalye-serye” segment was due to the own signal loss of rival GMA Network Inc.
ABS-CBN said “it has nothing to do with the signal loss,” citing that the ABS-CBN TVPlus box receives whatever digital TV transmissions it can pick up and that ABS-CBN has no control over how other channels transmit their digital TV signals.
“In short, the complainants suffered from a mistaken notion of what a receiver is and what it cannot do, and effectively side-tracked the more telling issue and that is, the program interruption was due to GMA’s own signal loss,” said ABS-CBN in a letter to the National Telecommunications Commission.
“Signal loss due to GMA was confirmed because not only were signals of other broadcasters during the time in question detected and received by the TVPlus box, upon careful monitoring, ABS-CBN actually recorded an episode of signal loss from GMA leading to the signal loss experienced by the TVPlus box,” it added.
The company said the ABS-CBN TVPlus box itself could not be a culprit in the signal loss since it was nothing more but a receiver, configured to detect, receive and broadcast all available digital signals at any given time regardless of the provider, such as ABS-CBN, GMA and TV5 and so long as the provider is reliably transmitting such digital signals.”
ABS-CBN urged the NTC to require GMA 7 to explain the intermittent transmission of its own digital TV signal in Metro Manila to help educate the public about digital TV.
ABS-CBN lamented the uninformed comments of the public on social media regarding the issue, which “became even more pervasive and virulent” as people made comments on Facebook, shared them in their networks and wrote posts on a Web site.
“It appears, therefore, that requiring only ABS-CBN to respond to each consumer complaint about GMA’s loss of digital signals is insufficient to properly educate the public about the reason for the loss of such digital signals,” said ABS-CBN.
ABS-CBN’s statement was in response to five complaints filed against ABS-CBN for allegedly disrupting the reception of GMA 7’s digital TV signal by
ABS-CBN TVPlus boxes, which ABS-CBN sells to those who want digital-quality images and crisper sound through digital TV.