CSC’s standard of excellence
Dear Mr. Templo
Thank you for the kind words in your Filipino Pensioner column today, January 30 (“Her longest serving appointee”, Manila Standard today). May I clarify though that may term as CSC Chairperson ends February 1, 2015 and not 2017 as published. This letter-reply is one of my last acts as CSC Chair and I am happy to share the fruits of my stewardship of the Commission for the past five years.
We have achieved much as a result of our collective dedication and hard work, of teamwork and commitment to public service. The Commission was able to log several milestones.
One, it got the highest average rating of 98% in Pulse Asia’s Awareness, Availment and Satisfaction Survey among five (5) national government frontline service agencies conducted in 2011, 2013 and 2014. Just recently, CSC obtained accreditation to Investors in People (IiP), an international quality standard for excellence in people management, making it the first government agency in the country, and in Southeast Asia to get such recognition.
Being IiP-accredited means CSC’s human resource systems are at part with global HR standards. CSC was also awarded the ISO:2008 certification for its quality management system covering five core functions: case adjudication, exam administration, appointments processing external training services, and accreditation and registration services for employees; organizations.
CSC also hurled the four-stage Performance Governance System, a management tool for tracking performance based on the Balance Scorecard developed at the Harvard University School of business. PGS translates vision to actions, strategies and quantified commitments that lead to breakthrough results. In the process of working through the said stages, CSC received four Governance Trailblazer Seals. The CSC is now working to ensure that all efforts result in quality service na random ng bawat Juan at Juana.
In September last year, I received the first People Manager of the Year in Public Sector (National Official Level) Award from the People Management Association of the Philippines (PMAP) for my work as an HR and OD visionary, manager, strategic HR partner, and change champion.
I believe that despite all these gains, much still has to be done. I leave the CSC assured of its commitment that it will continue the HR and OD initiatives started and that it will not let down the Filipino people whose future depends on the kind of government we build every day.
FRANCESCO T. DUQUE III, MD,